Complaints & Feedback

At Tender Care we are committed to providing a professional, fair and respectful service to candidates, employers and everyone we work with. Your feedback — positive or negative — helps us improve.

How to give feedback or make a complaint

• Use the form on this page, or
• Email info@tendercarehealthcare.ie with “Complaint” or “Feedback” in the subject line, or
• Write to us at 33 Chestnut Crescent, Johnstown, Navan, Co. Meath, Ireland.

Please include your name, contact details, a description of the issue and, if possible, what you would like us to do to put things right.

What happens next

1. Acknowledgement: we will acknowledge your complaint within 5 working days.
2. Investigation: a senior member of our team will review your complaint fairly and confidentially.
3. Response: we aim to give you a full written response within 20 working days. If we need longer, we will tell you why and keep you updated.

If you are not satisfied

If you are not happy with our response, you can ask for your complaint to be reviewed by a company director. Complaints about the handling of personal data can also be made to the Data Protection Commission (www.dataprotection.ie).